Deutsche Post DHL Inhouse Consulting

Inhouse Consulting takes in a unique position within the Deutsche Post DHL group. We operate as an autonomous enterprise and establish a consultant/client relationship with the other divisions in the group. Our projects are cross-divisional. We perform our tasks for all brands. It is our philosophy to plan and develop the projects as well as seeing them through implementation to final evaluation. We operate in teams, each staffed with a Project Manager and a varying number of consultants. On every project we work closely with the senior management of the relevant division (the 'client') within a framework set up to pursue our goals effectively.

Our teams deal with challenges in the following areas:

• Business Strategy & Business Development
• Organizational and Change Management
• Mergers Management
• Process Design and Optimization
• Customer Services
• Financial Management
• Benchmarking
• Project Management

Our team is made up of 100 consultants, ranging in age from 25 to 45. Our consultants stand out due to their analytic capabilities, strong team spirit, and excellent university degrees - not only in economics, but also such other fields as information science, engineering, mathematics, law, psychology or physics.

Our Goals

"Inhouse Consulting offers services that can compete with the best the market has to offer. We have decided to hold to our high quality standard and to grow the organization as fast as possible." (Dr. Klaus Zumwinkel, CEO of Deutsche Post World Net.)

With its Deutsche Post, DHL and Postbank brands, Deutsche Post SHL group is one of the largest high-performing logistics companies in the world. In practice, this means continually optimizing its key internal processes and consistently taking advantage of new business opportunities. We ensure the needed know-how transfer thanks to our familiarity with the Group-wide internal structures.

We bring particular credibility to our work through speed, comprehensive know-how, and extensive experience in all areas of the Group. The success of our business division and our consultancy activity for the Group is anchored in the following guiding principles:

• Customer: We design and implement projects for Deutsche Post World Net.
• Professionalism: From our independent perspective, we develop strategic concepts that generate measurable impact and give proactive impulses.
• Individuals: We recruit and develop the best people both for our projects and future leadership within Deutsche Post World Net.
• Team: We work as a team in an environment of openness and trust.

Our consultants, in direct communication with top management, work to solve strategic and operational questions and develop projects up to their implementation and final evaluation. An important prerequisite to our success is a close relationship between consultants and customers, the latter consisting of the Group's various corporate divisions.

J ust like our client Deutsche Post World Net, our head office is based in Bonn, Germany. However, we are going global, have opened an office in Fort Lauderdale, USA and plan to do so in Asia-Pacific in the near future as well.