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Job Description
Job: Lead, Central Operations (Rider Experience)
Operations, Production & Supply Chain role
Full Time Job
Posted on: January 18, 2020
Locations: Netherlands (Noord-Holland - Amsterdam)
Job Description:
(primary responsibilities,
reporting structure,
career path...)
Operations leads our vision, strategy, execution and tactics for a Rider Operations across Europe, Middle East and Africa. Operations is all about running our business on the ground and helping our riders and driver partners get the most out of Uber's platform.Both teams are expanding and have open headcount with roles that own projects across the whole experience. This is why we have On this team, you will be responsible for rider growth, experience and retention across EMEA, making sure that we offer our riders a delightful experience. You will also be responsible for working with our analytics and automation team and the global Product teams, in order to build out and manage the necessary tools, processes and workflows, bringing Uber's operations in EMEA to the next level.This role will involve huge cross-functional collaboration across product, cities, finance, marketing, tax, legal and customer support. We are looking for an exceptional project manager with intimate product understanding, who is able to coordinate across all these groups to deliver a successful mega-regional strategy and execution plan. The ideal candidate possesses superb analytical skills, and is also passionate about engaging senior stakeholders, working with cross-functional groups and driving large-scale project management, execution and impact.Examples of areas you will be working on are understanding rider preferences and behaviour, segmenting our rider base, boosting our rider acquisition and retention efforts, tailoring our value proposition to rider needs and helping maintain a healthy marketplace by considering the balance between riders and drivers in each market. This is an individual contributor role, with team management potential in the future. It will be based in Amsterdam.What You'll DoHelp design and execute the vision, strategy and tactics for our rider or driver operations in EMEAFormulate, manage, implement and monitor the rollout of our operational strategy, frameworks, tactics and processesBuild and run operational processes, and support with process automationHelp problem-solve complex issues (e.g. rider segmentation)Lead cross-functional projects, collaborating closely with other functions within Uber including Marketing, CRM, Community Operations, Product, Legal and local teamsAct as a thought partner for local teams across EMEAEngage with HQ product teams to represent our markets and design new productsExperiment with local markets to innovate on our operationsWhat You'll NeedMinimum of 7 years of work experience in operations, product, marketing (analytical), strategy or project managementUndergraduate degree, preferably in Engineering / Mathematics / Computer Science / Economics / Business. MBA a plusStellar project management skills. You have demonstrated impressive ability to lead initiatives at your organizationAbility to take initiative and prioritize in a fast-paced work environmentData-driven decision making mentality and sound business judgment through strong analytical thinking and experimentationStrategic & operational problem solving and creativity - you will design solutions that scale to multiple marketsSolid communication and stakeholder engagement skills - you are able to rally people behind a common goal and easily generate buy-in if you're facing push back You are comfortable dealing with uncertainty in a constantly-changing work environmentA willingness to travel across EMEA when requiredSQL, Python, R skills is a strong plusAbility to operate in complex mature organizations and influence decisions by getting alignmentStrong collaborative mindset: we can be way more impactful if we work togetherAbout Uber

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