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Job Description
Job: Manager Retail Operations, Central
Operations, Production & Supply Chain role
Full Time Job
Posted on: June 10, 2021
Locations: Taiwan (Taipei)
Job Description:
(primary responsibilities,
reporting structure,
career path...)

To ensure the delivery of sustainable and profitable retail market share and growth by operating within the parameters of the Global Retail framework:

-Meeting or exceeding agreed net sales and profitability targets

-Leading by example on the development of a trading and service culture within the retail back office [RBO] and field teams

-Motivating and inspiring the field and retail back office [RBO] teams to meet or exceed commercial goals and KPI's,

and build Brand equity

-Supporting the Retail Director, Senior Manager and peer groups to deliver a world class retail business

-Implementing, driving and ensuring compliance with agreed Global Retail Store expectations, processes and standards for field and RBO operations

-Developing and executing local retail relevant and specific processes in close cooperation with the Global Retail


-Inspirationally lead retail stores to a world class position by focusing on the 5 P's: People, Product, Premises, Processes and Profit.

-Coach and develop Retail District Managers to ensure high quality Multi-Store Management performance and to

build a talent pool for higher Operations roles.

-Ensure a leading shopping experience and continuously maximise profitability from the store portfolio, in conjunction with key stakeholders, including the Retail Director, Senior Manager and Retail colleagues.

-Manage and control operational expenses [OPEX] in line with the retail budget.

-Make recommendations to the Retail Director and Senior Manager on commercial opportunities by analysing retail KPI's and local retail trends and needs.

-Create and drive a high performance culture by setting clear expectations and targets [using the SHINE process] analysing stores' performance, holding Retail District Managers accountable and giving appropriate and prompt feedback.

-Adhere to Global standards for all Store Operations, visual merchandising, SHINE and other store related activities, and monitor/evaluate established processes to guarantee stores' full compliance.

-Identify and communicate Market needs and best practices.

- Implement all functional components of the adidas Group retail business model [logistics, IT, reporting, staff deployment planning, SHINE and adidas Group Retail University] in partnership with the respective functions and in line with Global Retail standards.

- Drive compliance with all Global Retail standards, taking Market requirements into account, unless legally

prohibited from doing so.

Objectives & Targets:

- Direct operations of Retail business activities to ensure current and future plans of the organization are met.

- Oversee and direct activities of Retail and store managers in the achievement of business objectives


-Set-up own retail implementation from stores selection, staff recruitment, own retail processes [front office- back office]

and tools. -Develop procedures, policies and controls to assist in the achievement of acceptable profit situations

throughout the Retail network.

- Development of back to business operational plans and delivery of contingency plans where necessary

-Supervise daily production where appropriate to optimize resource use, minimize costs and maintain quality standards.

- Ensure compliance with all statutory and corporate affairs requirements on a timely basis as appropriate.

-Develop and review marketing plans and opportunities to promote the adidas brand and products.

Data analysis:

-Supervise the preparation of new store business forecasts, budgets and reports on aspects of profitability, capital

expenditure and operation performance where appropriate.

-Participate in group business planning and monitor results and policies of competitive organizations when preparing

future plans and strategies.

- Manage key retail related research programs and use the results to develop performance supporting projects for the markets

-Track and benchmark [internally & externally] the markets performance, identify areas in need of support and develop

projects with the markets to improve performance

Budget & Expenses:

- Monitor revenue and expenditure in the retail stores/outlets to ensure attainment of profit objectives.

Personnel Management:

- Review the performance of those in areas of responsibility [ongoing and PEP"s).

- Contribute retail operations expertise to internal and external retailtraining program development


- Internal: Retail District Managers, Retail Field Teams, Human Resources, Retail Biz Planning, Retail Merchandising, Brand, Sales, Finance, Global Sales Strategy & Excellence

- External: Department Stores, Landlords, Suppliers, Vendors


- Communicating with Others

- Manage relationships and diversity

- Planning and Organizing

- Analysis and problem solving

- Learning and self-development


-Minimum 8-10 years of experience in managing directly operated retail network with leading consumer goods/retail company.

-Exposure to other retail disciplines is essential- especially merchandising.

-Degree level minimum [preferably MBA or related- business degree)

-Excellent written and spoken English

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