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Job Description

The Presales and Support Engineer is responsible for leading the field testing and Proof of concept implementation of Avery Dennison Digital solutions. The field engineer will work closely with the Solution manager and hardware vendors to design custom solutions for customer requirements. Primary responsibilities include hardware evaluation ,field testing of the proposed solution (hardware & software) and conducting successful POC at the customer site. Secondary responsibilities include sales operations activities for the digital solutions function.
Responsibilities:
* Participates in Demo,solution evaluation, field testing and POC's for the Avery Dennison digital solution
* Creates and shares test cases,reports and recommendations for field testing /PoC's
* Possess and Utilizes solid understanding of all Products/Services in digital solution business (Barcode Scanners/ Mobile computers/ Printers and specifically RFID tags/hardwares)
* Works closely with Vendor partners to evaluate new hardware for various use cases and industry segments
* Supports customer service from AD for maintenance and service post implementation of projects.
* Manages Operational support required during sales and project delivery. Responsible for activities such as procurement of samples, tags, hardware, scanner for pilot/project
* Solves routine problems of moderate complexity (e.g. verifying technical compatibility) at the customer level
* Understands and resolves problems with support from technical resources and internal team
* Business Acumen - Understands and explains how solutions can help customer's business results