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Job Description
Job: Manager, National Operations
Operations, Production & Supply Chain role
Full Time Job
Posted on: August 13, 2020
Locations: USA (Minnesota)
Job Description:
(primary responsibilities,
reporting structure,
career path...)
Our people make the difference. We believe in our employees and give them daily opportunities to grow as professionals and make their mark on the business. Each person brings unique skills to his or her role, and with employees around the globe, we have a diverse workforce that we-and our clients-deeply value.

We're looking for people with a wide range of work experiences and skills, as well as those pursuing a career in managed business process services for the first time. We welcome people from diverse backgrounds who want to work hard and who take pride in what they do.
As an employee, you'll have a rewarding and enriching work environment. You will be encouraged to innovate. Your coworkers will respect and value your opinions. Each day, you will have the opportunity to make an impact on a globally recognized company. At Canon, you'll have more than just a job with competitive pay and benefits-you will have a long and rewarding career.

Canon Business Process Services, Inc. offers a comprehensive portfolio of managed services and technology across information and document management, business process outsourcing; and managed workforce services. The company helps clients improve operational business performance while reducing costs and risk. Named a Global Outsourcing 100 Leader in 2018 by IAOP for the twelfth year; Canon Business Process Services is a wholly owned subsidiary of Canon U.S.A., Inc. Learn more at; and follow us on Twitter @CanonBPO.


Responsible for the long-term, strategic relationship with the client and client vendors (if needed).
Work closely with client contact & staff to identify the clientís strategic goals & implement an action plan to achieve stated goals.
Identify areas of opportunity to grow the CBPS business footprint within the assigned client account.
Achieve stated financial goals and objectives of the client and CBPS.
Identify operational efficiencies to drive cost reduction.
Provide solutions that include traditional outsourcing services such as mail, copy, and office services, but will also focus on high end services such as print, records management and imaging.
Helps prepare and present professional proposals/service solutions specific to the clientís needs.
Stays at the top of the industry in terms of knowledge of solutions, current technology, competitive landscape, vertical market applications, etc.
Evaluates and resolves high priority and complex problems with clients, vendors, and internal professionals in a proactive, responsive and mutually productive environment.
Relationship integration within clients core strategic business units and application stakeholders.
Develops and grows CBPS staff to advance operational and customer service excellence


BS required / MBA preferred or comparable work experience
10+ years of account management experience for national / major account
Excellent customer service and professional attitude a must.
Exceptional knowledge of the outsourcing business and deep industry knowledge required.
Advanced knowledge of office technology and applications.
Strong presentation skills.
Strong written and verbal skills a must.
Oversees the overall activities at the national account sites.
May manage other account support staff as needed.
Works with MAMís, AMís & SMís to make sure that all required services are provided to the client as stated in the contract and/or SLAís.

Travel is required nationally and may be extensive at times

What We Offer:
An opportunity to join an established team and be part of a successful and proven global organization!
A competitive compensation program!
Large Company Benefits: Medical/Dental/Vision/401K with a competitive company match!
Employee discounts on Canon products & vendor discount programs for employees!
World-Class Training & Career Development Programs!


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