In the AR/VR organization, we're building the next generation of devices and experiences that make people feel closer. This includes Oculus and Portal products, AR and VR software and content, and research and development labs. Ideal candidate possesses experience in shipping consumer hardware product to online and brick and mortar channels. As a Fulfillment Operations Manager, you are a system focused, process oriented, adaptive and dependable leader. You will work closely with our worldwide fulfillment partners solving mundane to complex problems. You must excel in a high paced, multi time zone, work environment leveraging your expertise in managing relationships, executing business strategy, optimizing processes and scaling operations.
This position has a 16-week duration beginning in August 2020. All candidates should be able to commit to a consecutive 16-week timeframe for successful completion of the program. At the end of the term, those who have demonstrated their abilities to succeed and make an impact at Facebook will be considered for a full-time position. Candidates are encouraged to apply early!
This program is open to all candidates who have been out of the workforce for 2 years or longer.
This is a 16-week position based in Menlo Park.
Return to Work: Fulfillment Operations Manager, AR/VR Responsibilities
Understand global fulfillment strategy to effectively drive and implement appropriate fulfillment models across all product lines, including product postponement, drop ship, cross dock, direct distribution and other distribution alternatives.
Manage fulfillment and distribution network from order creation to customer delivery.
Contribute to regular business reviews across all 3PL’s to align company goals.
Develop and monitor KPI to ensure fulfillment team meets/exceeds performance- order picking accuracy, on time ship/delivery, inventory location control and cycle count accuracy.
Effectively work cross-functionally with fulfillment partners, internal teams and key stakeholders.
Investigate and resolve all order related discrepancies, including root cause analysis and communication to help prevent future issues.
Ensure the timeliness and integrity of all inventory transactions.
Own month end inventory reconciliation process.
Continuously improve library of program templates, implementation, and requirement guides.
Drive business system gaps with internal teams to implement new processes or systems.
Identify program risks, problem-solve and implement solutions by coordinating work across partners and cross-functional teams.
Open to travel between primary fulfillment regions including Asia, US and Europe.
Bachelor’s Degree in Business, Logistics, Supply Chain, and/or Engineering.
4+ years of experience in 3pl/4pl operations, logistics, or supply chain.
Experience in inventory management, audit controls or reporting.
Communication and collaboration skills.
Experience in performance improvement, process, re-engineering, cost reduction, supply chain improvement and scaling operations.
Analytical and tech proficient, adept at leveraging software tools such as warehouse management (WMS), enterprise resource planning (ERP).
Advanced level command of Excel.
MBA, MS or MA in Business, Logistics, Supply Chain, Consulting and/or Engineering.
APICS accredited or professional supply chain accreditation highly preferred, material requirement planning (MRP) systems, transportation management systems (TMS), BI tools.
Knowledgeable in IATA, CTPAT, TAPA regulations and standards.
Experience in Project, Power Point, Visio and Asana.
Experience working in a Retail organization.
Facebook's mission is to give people the power to build community and bring the world closer together. Through our family of apps and services, we're building a different kind of company that connects billions of people around the world, gives them ways to share what matters most to them, and helps bring people closer together. Whether we're creating new products or helping a small business expand its reach, people at Facebook are builders at heart. Our global teams are constantly iterating, solving problems, and working together to empower people around the world to build community and connect in meaningful ways. Together, we can help people build stronger communities — we're just getting started.
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