The Partner Operations team is responsible for the processes, tools, and technologies that support our Sellers driving channel business, and our Partners doing business with Hitachi Vantara. Working both strategically and tactically with the stakeholders of the Global Partner Operations team, the Partner Success team member will design process and operationalize business requirements in support of key channel partner systems, tools and programs. The individual will need to possess a background in process design and optimization, systems and tools understanding (specifically SFDC and CPQ), with strong analytical and stakeholder engagement skills. They are experienced in managing projects and process development with cross-functional teams to include Partner Sales and Programs, IT, sales operations, channel sales, supply chain, finance, legal and other partner teams.
Implement improvements to enhance the channel partner experience and ease of doing business for our partners.
Managing channel partner process and systems improvements through all phases of the development cycle; from analysis, modeling, design, testing through implementation.
Track and resolve system issues and enhancements requested by the channel business.
Create and execute plans for operational execution on partner facing projects.
Facilitate generating insights / reporting to stakeholders to ensure the business has information to make program decisions
Provide additional support on overall partner data and systems
Liaise with internal teams for integrations to and from the landscape of partner tools including SFDC
Provide enablement and communication support on channel related tools and processes, to both internal stakeholders and Partners.