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Job Description
Job: Manager, ERS Property Support (1 Year Contract)
Marketing & Communications, Operations, Production & Supply Chain role
Full Time Job
Posted on: January 29, 2020
Locations: Singapore
Job Description:
(primary responsibilities,
reporting structure,
career path...)
Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. We believe a great career is a journey of discovery and exploration. So, we ask, where will your journey take you?

JOB SUMMARY

Manager, Enhanced Reservations Solutions (ERS) Program Property Support, serves as support for ERS, a multi-year effort that will transform how Marriott’s rooms and reservations are presented and sold to the customer. The ERS program requires coordination and collaboration across multiple teams, including but not limited to iT, Revenue Management, and Operations. The position will support hotels in preparation for their ERS activation date. The position will be responsible for managing and executing efforts that will enable a hotel to go-live with ERS related functionality and the resulting benefits. Skills required include knowledge of PMS and MARSHA with One Yield optional.

This position provides support to the hotels, answers questions, escalates issues as necessary, and may be required to complete the tasks for the hotel(s). Collaboration with support peers is required to ensure consistent service levels and communication across targeted hotels. This position will report to the Manager, ERS Deployment.

CORE WORK ACTIVITIES

Responsible for supporting ERS hotels prior to their activation date and post go-live follow up as needed

Respond to hotel questions and request for assistance within a 24-hour period

Resolve system set up errors in PMS, MARSHA, One Yield

Escalate according to pre-defined procedures

Consistent and thorough communication to peers and ERS leaders as appropriate

Track and manage actions on risks and issues

Monitor hotels on an ongoing basis against tasks listed in Land-it

Communicate results, issues and accomplishments clearly and effectively to Program Leaders

Provide feedback utilizing standardized processes, tools and templates
Qualifications
Preferred/Required:
Job qualifications and experience, academic degrees, personal traits...
REQUIRED:
2+ years of solid experience with Reservations, Revenue Management and/or Operations

2+ years of solid experience with Marriott’s PMS, MARSHA, and One Yield preferred but not required

Expertise and proven track record in supporting complex, multi-functional initiatives

Strong command of written language, graphics, and executive communication style

Experience in providing direction and performing responsibilities via influence ability

Ability to engage and motivate individuals to achieve goals

Strong written and verbal communication skills
Experience using MS Excel
Discipline experience with Information Technology, Revenue Management or Hotel Operations preferred.

EDUCATION AND PROFESSIONAL CERTIFICATION
Minimum BA degree; MBA or relevant advanced degree preferred
Major consulting firm experience preferred

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