10,000+ employees worldwide in NBS (Novartis Business Services) which was founded in April 2014. It is the shared service organization of Novartis group, covering six major service areas, providing high-quality service for all employees in each business branch of Novartis group.
? The role leads the P2P, T&E, TCM and intercompany operation team within the Greater China Region FSC and is accountable for the cross-divisional end-to-end service delivery. This role is ensuring the oversight of processes and systems, documentation, compliance and reporting are in place to deliver quality services, providing the thought leadership to drive improvements for highly effective and efficient end-to-end processes to the Divisions.
? Operation Delivery: Be responsible for P2P, T&E, TCM (treasury and cash management) and intercompany accounting operation excellence. Operational oversight to provide services at expected levels with a clear customer focus, including managing exceptions. Provides functional guidance for the service line teams. Resolve all escalated issues and disputes. Collaborate with NGSC to manage the service delivery of outsource service provider. Ensure operational excellence and compliance during transition and stabilization period.
? Coordinate with key stakeholders, including senior level cross-Novartis Local Entities business colleagues. Manage service demand/consumption and development/delivery of service levels with high level of customer satisfaction. Drive change management to improve the process harmonization and policy compliance. Make fact based recommendations to challenge status quo. Drive productivity improvement to achieve effectiveness and efficiency targets. Identify process / system improvements opportunities and work closely with relevant functions to optimize the process. Timely/successfully execution of improvement projects, including the implementation of new technology.
? Partners with Compliance, business assurance team, CFO for risk mitigation such as performing enhanced payment review and analysis. Support internal and external audits, investigation related to assigned service area.
? Compliance: Ensure all processes, policies and procedures are clearly defined, fully documented, in line with Novartis standards and consistent with best practices as well as aligned with the Global Blueprint (when applicable). Ensure compliance with Novartis Accounting Manual (NAM), Novartis Financial Controls Manual (NFCM) and regulatory requirements and implementation in internal guidelines. Ensure application of agreed Novartis control procedures and actively support to deliver SOX certification. Promote a strong and control environment and follow up on audit issues and implement correcting measures
? People Management: Role model a leadership style which is inclusive, proactive, respectful, and results driven. Manage a diverse team to deliver a high-performing organization and drive improvements/standard solutions, while driving a high degree of collaboration across the FSC. Measure and manage the workforce to cultivate a customer service focus culture. Build and strengthen the capabilities of the team by identifying, deploying, developing and overseeing talent within the function. Provide leadership, training and development to ensure unified teamwork and alignment with Novartis Values and Behaviors. Sponsors and oversees new initiatives and/or projects which will drive FSC productivity and efficiency objectives.
What you’ll bring to the role:
? University level degree in Business Administration/ Economics/Finance or Chartered Accountant / MBA desirable. Lean/ Six Sigma Certified preferred.
? Mandarin plus fluent English (spoken and written).
? 10-15 years of financial experience, with in-depth functional expertize.
? Demonstrated ability to work effectively in a multi-national, matrix organization. Strong sense of ownership. Excellent communication, collaboration and business partnership. Strong stakeholder management and change management skill.
? Experience to manage with offshore team and outsource service provider is must. Healthcare industry experience is plus. SAP knowledge is preferred.
? Proof record on running improvement projects. Profound people skills, leadership exposure
Why consider Novartis?
799 million. That’s how many lives our products touched in 2019. And while we’re proud of that fact, in this world of digital and technological transformation, we must also ask ourselves this: how can we continue to improve and extend even more people’s lives?
We believe the answers are found when curious, courageous and collaborative people like you are brought together in an inspiring environment. Where you’re given opportunities to explore the power of digital and data. Where you’re empowered to risk failure by taking smart risks, and where you’re surrounded by people who share your determination to tackle the world’s toughest medical challenges.
Imagine what you could do at Novartis!
Commitment to Diversity & Inclusion:
Novartis embraces diversity, equal opportunity and inclusion. We are committed to building diverse teams, representative of the patients and communities we serve, and we strive to create an inclusive workplace that cultivates bold innovation through collaboration, and empowers our people to unleash their full potential.
Join our Novartis Network: If this role is not suitable to your experience or career goals but you wish to stay connected to learn more about Novartis and our career opportunities, join the Novartis Network here: https://talentnetwork.novartis.com/network