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Job Description
Job: Service Operations Expert SAP
Operations, Production & Supply Chain role
Full Time Job
Posted on: September 27, 2020
Locations: India
Job Description:
(primary responsibilities,
reporting structure,
career path...)
Novartis Business Services IT (NBS IT) is working to support Novartis to deliver better patient outcomes through innovative use of information and technology. As technology is reshaping the healthcare industry, IT will be a differentiator for our businesses, inspiring new ideas and enabling Novartis to reimagine medicine.
To continue to add even greater value for the business we need to have the right people with the right capabilities.
We need to be customer-oriented and focus on bringing the best services and solutions to the business – both globally and locally – to support our patients.
NBS IT offers this extraordinary work experience with a real opportunity to develop in a highly fast-paced technology-driven environment where collaboration and innovation are at the heart of who we are and what we do.
Science, innovation & technology are central to the Novartis mission of caring & curing patients. We have a clear understanding and deep commitment that IT will be a critical factor in our future success.
• Handle operations of systems and applications in scope, ensuring their stability, integrity and meeting customer service levels. The primary systems in scope are related to SAP Finance & Controlling , Travel & Expense
• Expert level background in customizing and configuring SAP FICO - General Ledger (GL), Accounts Payable (AP), Accounts Receivable (AR), Cost and Profit Center Accounting, and Internal Orders Good knowledge in CO areas like COPA. Ensures delivery of efficient and highly available IT Services. Handles services offered to customers in area of responsibility. Coordinates a broad area of coverage covering all geographies and divisions of Novartis.
• Ensures compliance with SLAs, OLAs and UCs and that all supporting components of the service are aligned and handled as an integrated service. Provides reporting and metrics on performance of service. Manages the processes and vendor to ensure service delivery according to SLAs and contractual obligations
• Escalation and arbitration instance for service related issues, problems and major incidents. Works as CSI manager to identify and prioritize service improvement in terms of performance and cost reduction. Response to audit / IGM assessment findings and recommendations. Ensures changes to the service follows change management process.
• Participates in IT-internal service review meetings and service review meeting with managed service providers. Participates in service review meetings with the business on request
• Serves as single point of contact for Finance SDM/BRM/BEF community and acts as point of escalation for issues not resolved by normal channels. Ensures that any service deviation will be detailed and follow ups are conducted by the service provider purposefully. Sets stretch targets for service provider to improve service delivery.
• Assess service quality and initiate actions in case service quality does not meet the contractually agreed target levels. Introduces service excellence and quality improvement concepts to the organization. Prior Hands on experience with SAP FICO is required.



• Minimum Graduation, CA / ICWA , M.Com or MBA Finance from a reputed university
• At least 8-10 years functional background in SAP FICO preferably in a Global company with minimum 2 complete cycle of SAP implementation.
• At least 4 years of experience in SAP FICO Application Support and Maintenance.
• At least 3 years of SAP service management experience in Global Company.
• Capability to think strategically.
• Expertise in vendor management, effective relationship management and good communication skills.
• Sound knowledge in SOX, GxP regulations. Willingness to travel.

Why consider Novartis?

799 million. That’s how many lives our products touch. And while we’re proud of that fact, in this world of digital and technological transformation, we must also ask ourselves this: how can we continue to improve and extend even more people’s lives?

We believe the answers are found when curious, courageous and collaborative people like you are brought together in an inspiring environment. Where you’re given opportunities to explore the power of digital and data. Where you’re empowered to risk failure by taking smart risks, and where you’re surrounded by people who share your determination to tackle the world’s toughest medical challenges.

Imagine what you could do at Novartis!

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