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Job Description
Job: CSIP Innovation Program Manager
Innovation, R&D role
Full Time Job
Posted on: September 18, 2020
Locations: India (Karnataka)
Job Description:
(primary responsibilities,
reporting structure,
career path...)
Leads the Innovation activities for the introduction of the new CSIP (Customer Service Intellectual Properties) approach. This consists out of multiple and related projects executed by performing organizations and/or staff. Ensures that the execution of these programs is in line with the CSIP Business strategy. Directs and influences resources to ensure the effective execution of the objectives across involved organizations.

Builds and maintains an effective project organization
Defines the interfaces with Businesses, Markets and Functions based on the scope of the program
Defines the portfolio of projects and their goals, in consultation with management and relevant stakeholders, as input to the performing organization to manage the project pipeline
Estimates the project budgets and resource requirements, facilitates staffing for critical project roles
Keeps up-to-date with the evolving business and application domain in order to optimize the goals of each project and maximize the synergy
Deploys Process Improvement and Quality Assurance and makes the project organization efficient and transparent, in line with business and project processes
Provides PS I2M management with regular project performance status, variances to plan and identification of corrective actions
Has responsibility and authority to contribute to the financial results for the Business
KPIs

Business adaption of the CSIP approach
Project on time: Timing technical handover in line with billing plan of business case
Project within budget
Customer satisfaction: NPS

Competencies & Skills

Domain Knowledge in the areas of Medical Device development, Customer Service and Serviceability
Knowledge of program/project management methods and estimation techniques
Experience in effective Sponsor- and Stakeholder-Management within complex organizations
Demonstrated effective communication and organization skills, effective communication with executives
Experience on financial aspects of Program Management
Experiences in cross-Business and cross-Functional program setups
Influential skills to effectively work in indirect setups

Education & Experience

MSc/ MBA required
PMP certified or Blackbelt
8+ years of experience in the job

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