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Job Description
Job: Customer Engagement Expert - SAP Israel
Marketing & Communications role
Full Time Job
Posted on: August 14, 2020
Locations: Israel (HaMerkaz)
Job Description:
(primary responsibilities,
reporting structure,
career path...)
Requisition ID: 259650
Work Area: Sales
Expected Travel: 0 - 10%
Career Status: Professional
Employment Type: Regular Full Time


SAP started in 1972 as a team of five colleagues with a desire to do something new. Together, they changed enterprise software and reinvented how business was done. Today, as a market leader in enterprise application software, we remain true to our roots. Thatís why we engineer solutions to fuel innovation, foster equality and spread opportunity for our employees and customers across borders and cultures.

SAP values the entrepreneurial spirit, fostering creativity and building lasting relationships with our employees. We know that a diverse and inclusive workforce keeps us competitive and provides opportunities for all. We believe that together we can transform industries, grow economics, lift up societies and sustain our environment. Because itís the best-run businesses that make the world run better and improve peopleís lives.

General Description

The Principal Customer Engagement Expert Manager is a client-facing and Management role, ensuring customer success by delivering ongoing guidance around the overall Maintenance business strategy after the sales cycle has completed for a specific Country.

The role focuses on executive relationship-building and establishment of proactive success plans that in turn promote overall customer satisfaction on the Maintenance services and product adoption and has to lead some Regional or Global Programs.

The role has to ensure the renewals on the maintenance contracts and the Loyalty of the customers because they know the value of the services and tools included in their support contracts.

The role has to bring new maintenance success stories of customers.

The role manages diverse customers and solutions with C-level customers interactions in collaboration with the respective Sales Managers and Manager Directors.

Job Description

-Ability to develop and execute a GoTo Market business plan to achieve targets

- To manage complex customer solution successfully it is necessary to deal
carefully with customer expectations and to have a holistic view on the
situation and solution landscape of the customer.
-Furthermore it is required to cooperate frictionless with colleagues in SAP
and in development, and to jointly come to pragmatic solutions within a short timeframe.

- Constantly works towards long-term success and satisfaction of both internal
and external customers.
-Thoroughly understands customer needs
-Ensures that customers success is seen as the top priority
-Manages expectations of customers
-Delivers on promises to customers
-Seizes opportunities to add value to the customer
- The ability to collect, interpret and analyse information about the account in
a way that adds a value to the relationship

- Effectively resolve all issues to ensure high level of customer satisfaction
and loyalty
-Defining and coordinating the resources needed to achieve goals (employees,
materials, information)

-Takes responsibility for own work and activities
-Detects synergies and collaborates with other teams
-Proactively shares knowledge and experience with others

-Needs little or no supervision and guidance, is able to identify and set right
priorities him/herself, demonstrates initiative

Job Requirements
10+ years working experience with proven track record of successfully leading top customer engagements and Territories
Dealing with C Level Management
You are highly customer focused, a proactive learner and you enjoy customer success
You delight in exceeding customer expectations
Excellent executive-level communication, presentation and interpersonal skills,
Bachelor's degree with MS or MBA preferred
Excellent English language skills, written and verbal. Additional languages are an advantage.
Ability to learn and assimilate information quickly
Enthusiast, strong work ethic and a positive attitude


Success is what you make it. At SAP, we help you make it your own. A career at SAP can open many doors for you. If youíre searching for a company thatís dedicated to your ideas and individual growth, recognizes you for your unique contributions, fills you with a strong sense of purpose, and provides a fun, flexible and inclusive work environment Ė apply now.

To harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company.

SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team (Americas: or, APJ:, EMEA:

Successful candidates might be required to undergo a background verification with an external vendor.

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Job Segment: SAP, ERP, MBA, Technology, Management

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