Making the future is everyday life at Samsung. We’re seeking innovators who are called to not just change the world, but build a better one. We enable the best technology hardware on the planet, but our best is always a prototype for something better and our people thrive with a driven mindset – better builds on better. We believe that innovation and growth are driven by an inclusive culture and a diverse workforce. We aim to create a global team where everyone belongs and has equal opportunities, inspiring our talent to be their true selves.
Together, we are building a better tomorrow for our customers, partners and communities.
At Samsung Electronics America, we take pride in the creativity and diversity of our talented people – they are at the forefront of everything we do. Their skillset and mindset drive our continued success. Only the resilient and resourceful thrive in the daily dose of unexpected at Samsung. We unapologetically push to achieve unforeseen potential in everything we do, both within the workplace and at home. We fearlessly face challenges head-on, conquer the unconquerable, and are comfortable living in the uncomfortable zone.
The Director of SCM will lead a team of Account managers responsible for all supply chain planning and operations for multiple customer accounts. This position will direct the internal operational cadence, supply chain planning weekly process, short term and medium term demand planning and communicate and summarize operational, SCM performance to SEA and HQ leadership on a weekly basis.
The Director will liaise with multiple functional stakeholders including Sales, Product Management, logistics to ensure seamless operations. The Director will serve as appoint of contact for Internal functional teams and HQ stakeholders
Role and Responsibilities
Oversees all related supply chain management functions across multiple product categories and Customer Accounts and associated channels. Work closely with cross functional teams (sales, marketing, HQ, SEA leadership, etc.) to execute optimal inventory management and KPI achievement
Lead the preparation of weekly business and supply chain operational review.
Analyze fluctuations in sales performance and make recommendations to the Customer and internal Sales and Marketing teams.
Closely monitor Inventory supply, WOS and Customer inventory levels for business planning decisions.
Collaborate with RPM and GOC teams for smooth launch preparation, issue resolution and RTF optimization.
Engages directly with sales leadership to prioritize and focus efforts to areas of greatest impact and to ensure streamlined operational execution in supply chain planning.
Serves as central point of communication and coordination for operational queries including supply chain and inventory management, system and reporting, KPI management, organization and project updates. Coordinates with cross functional teams globally to ensure deliverables are executed successfully and on-time.
Supports sales leadership in partner/customer/field meetings and ensures follow-up actions are documented, completed, and results recorded.
Build relationship with Customer counterparts to navigate through supply chain issues and gain business alignment on short term and long term business planning.
Identify bottlenecks in inventory flow within internal and downstream supply chains, ideate and implement solutions with a mindset of continuous improvement
Bachelor's Degree with 15 years of directly related experience. MBA or Master’s Degree preferred.
Prior experience in Supply Chain and Business Planning
Prior experience managing and developing Team members
Experience working with cross functional Teams in the US across marketing, project management, finance, planning and operations
Experience communicating cross-functionally, domestically, globally and up & down an organization
Experience overseeing teams managing large sets of data, database and system development and management and administration of CRM systems and tools
Ability to synthesize large amounts of information quickly
Ability to operate effectively and drive decisions with ambiguous or incomplete data and manage supply volatility
Microsoft Standard Office Suite and advanced expertise in PowerPoint/Excel. Experience utilizing SAP R/3 software
Demonstrated program management ability, proven experience planning and executing large scale projects and/or events
Experience collaborating with senior executives across a large organization
Ability to take the lead in Customer issues or strategic initiatives to take ownership, drive resolution and/or gain collaboration.
Ability to manage multiple objectives, issues and projects concurrently through prioritization, delegation and hands on execution
Skills and Qualifications
Necessary Skills & Attributes:
Unimpeachable integrity, viewed by C-level executives as utterly trustworthy
Demonstrate strong leadership and influencing skills with senior level leaders and teams
Outstanding written and verbal communication skills. Sophistication in communications, interpersonal relations and diplomacy.
Excellent analytical, problem resolution and decision-making skills
Demonstrated strategic planning and execution skills
Superior judgment, team management, budgeting, presentation skills, and the ability to work under continual deadline pressure required
Ability to work across organizational boundaries to build alignment and drive closure on issues
Ability to create effective relationships, influence and collaborate at all organizational levels
Comfort with ambiguity, able to navigate through uncertain situations and drive for clarity
Experience handling time-sensitive and confidential business information/challenges
Work independently and in a team environment in order to achieve customer business objectives, personal and team goals and complete assignments within established time frames and specifications.
The ability to develop tasks and work assignments, based on sometime vaguely defined objectives.
Ability to pre-empt and plan for new launches & projects utilizing the lessons learnt from previous launches and projects.
Ability to analyze Customer Supply Chain and gain alignment on improvement items for efficiency improvements.
Physical/Mental Demands and Working Conditions:
The position requires the ability to perform the essential duties and responsibilities in the following environment:
Work is generally performed in an office environment.
Operate a computer keyboard and view a video display terminal 50% of work time, including prolonged periods of time.
The movement and transportation of equipment, most of the time under 25 pounds.
Performs work under time schedules and stresses which are normally periodic or cyclical, including time sensitive job stress, fatigue, unpaid over-time, intellectual challenge, constant technical data feedback, language barriers, and business management stress.
Machines, tools, equipment, and work aids representative and commonly associated with PCs, printers, and office work areas.
Frequently works additional hours beyond normal schedule.
Under very little direct supervision with a high level of responsibility to apply general policies and guidelines where decisions are seldom monitored and consequences of decisions adversely affect operating results and management decisions. Complete access to confidential company data where disclosure may jeopardize the company’s competitive position.
In order to comply with the federal vaccine mandate, Samsung requires all employees to be fully vaccinated against COVID-19, unless a medical or religious exemption, or an exemption required under state/local law, is approved. Offers of employment are contingent upon proof that a candidate is fully vaccinated or qualify for an exemption.