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Job Description
Job: Retail Customer Insights Manager
Marketing & Communications role
Full Time Job
Posted on: October 18, 2020
Locations: USA (Texas)
Job Description:
(primary responsibilities,
reporting structure,
career path...)
For decades, Samsung has been leading the charge on innovation. We see beauty in achieving excellence and our passion for change fuels our discoveries, inventions, and breakthrough technology. We believe that technology can, and should, make the world a better place, so we create new possibilities for people everywhere, push the limits of whatís possible, and constantly innovate.

At Samsung Electronics America, we take pride in the creativity and diversity of our talented people Ė they are at the forefront of everything we do. Their skillset and mindset drive our continued success. Only the resilient and resourceful thrive in the daily dose of unexpected at Samsung. We unapologetically push to achieve unforeseen potential in everything we do, both within the workplace and at home. We fearlessly face challenges head-on, conquer the unconquerable, and are comfortable living in the uncomfortable zone.

Together we make the impossible possible. Because at Samsung, we Own the Unknown.

Are you ready to #OwnTheUnknown? Join us.

If you have ambitions to be a part of a Best in Class sales organization, Samsungís Carrier Sales Account is the place to be. We use deep consumer insight, experience, and market-driven innovation to develop new product and solution concepts to sell out in retail. Bringing new hardware, software and services to market, we work directly with key product planning groups for each business unit for our customer to get Samsung products into usersí hands. We provide new ways to bring Samsung products to market at one of the globeís leading carriers.

The dynamic culture at Samsung offers both great challenge and great reward. If you want to work among the very best talent in the industry, working on the most innovative products in the world, Samsung is the place to be.

Position Summary:

The Retail Business Insights Manager should be an organized, well-spoken, insights driven, and detail-oriented individual that can help drive the mobile retail business through market insights, statistical analysis, and program management. They must also apply a wide range of retail knowledge, technical skills, and abilities to analyze and manage strategic initiatives to drive the sellout performance of Samsung Mobile.
This position will support and drive strategic initiatives that center around channel sales planning, survey design/deployment, and program management, while crafting & communicating insightful findings and results to Samsung Retail and Samsung Mobile leadership.

Role and Responsibilities

Lead highly visible direct dealer programs
Design product & consumer surveys that capture marketplace insights that can be turned into meaningful insights for retail and Samsung mobile
Develop & collect actionable insights across Consumers Experience Journey, to improve and influence consumer experience, which drives Retailís strategic initiatives for Samsung mobile
Manage multiple retail vendors that support market research, sales programs, and other retail initiatives (sampling, questionnaire, analysis, ensuring data accuracy) with limited support
Apply expertise in quantitative analysis, statistical modeling, and data visualization to synthesize trends into actionable insights and tell the story behind the numbers
Conduct deep-dive analyses and based on key findings and insights gained, recommend tactical action plans for the Retail and SEA mobile to drive sales across all product categories
Work cross-functionally to identify current organization gaps and emerging trends and recommend solutions based on quantitative analyses and market insights
Ability to effectively manage projects with minimum supervision and guidance from manager to achieve team goals and complete work assignments within established time frames
Ability to manage and lead direct report(s)

Skills and Qualifications:

Bachelorís in Business/Marketing/Product Management or related field (MBA preferred)
6-10 years of experience in Retail, CPG (consumer packaged goods) or Wireless industry
Experience with Tableau, Excel, Powerpoint, and R/Python
Strong Business Acumen to fully understand business issues to tackle and provide meaningful, impactful recommendations
Excellent oral and written communication skill and the ability to engage and influence different levels and functional stakeholders
Capability to thrive in dynamic, fast-changing environment that requires a high degree of multi-tasking with minimal supervision

Necessary Skills & Attributes:

Develop and maintain excellent working relationships with all assigned levels within and outside the company.
Plan, organize, and prioritize multiple assignments and projects.
Review detailed product development, marketing documents and media materials as needed.
Demonstrated competency in both oral and written communication modes for both internal and external personnel at various levels.
Work independently and in a team environment in order to achieve customer business objectives, personal and team goals and complete assignments within established time frames and specifications.
The ability to develop tasks and work assignments, based on sometime vaguely defined objectives.

Physical/Mental Demands and Working Conditions:

The position requires the ability to perform the essential duties and responsibilities in the following environment:
Work is generally performed in an office environment.
Operate a computer keyboard and view a video display terminal 50% of work time, including prolonged periods of time.
The movement and transportation of equipment, most of the time under 25 pounds.
Performs work under time schedules and stresses which are normally periodic or cyclical, including time sensitive job stress, fatigue, unpaid over-time, intellectual challenge, constant technical data feedback, language barriers, and business management stress.
Machines, tools, equipment, and work aids representative and commonly associated with PCs, printers, and office work areas.
Frequently works additional hours beyond normal schedule.
Under very little direct supervision with a high level of responsibility to apply general policies and guidelines where decisions are seldom monitored and consequences of decisions adversely affect operating results and management decisions. Complete access to confidential company data where disclosure may jeopardize the companyís competitive position.

Skills and Qualifications

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