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Job Description
Job: Senior Manager - Innovation & Solutions
Innovation, R&D role
Full Time Job
Posted on: June 11, 2021
Locations: USA (Illinois)
Job Description:
(primary responsibilities,
reporting structure,
career path...)
Senior Manager – Innovation & Solutions

Req #: WHQ00018732
Location: Chicago, IL, US
Job Category: Cust Svc Delivery / Cust Svc Solutns / Global Ops Strat Plang & Design

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Customer Strategy & Innovation

One of United’s newest departments, Customer Strategy & Innovation, handles premium services, ground experience, program management, customer analytics and insights, customer service innovation, and more.

Job overview and responsibilities

The Senior Manager – Innovation & Solutions partners with operating groups across the customer service delivery organization to problem solve customer and employee pain points, enable our growth strategy, & prioritize innovation opportunities. This role manages and leads a portfolio of large scale, key initiatives and develop the long term strategies for future process and technology improvements with a primary focus on Below the Wing functions within Airport Operations.
Identify, develop and lead complex cross-functional/divisonal projects with high levels of leadership visibilty
Build relationships and improve collaboration in a way which allows us to partner on initiatives from the beginning and better influence outcomes as a result
Communicate effectively with leadership and key stakeholders and partners throughout project process
Develop executive level presentations and deliver project updates to leadership
Lead and develop team members in executing their work effectively and developing their skills while fostering an inclusive, healthy and positive working environment

BS/BA degree or equivalent experience
2-3 years of work experience
Strategic planning and decision making
Ability to work with cross functional groups
Strong relationship building and problem resolution skills
Ability to lead, motivate, and drive vision
Ability to lead stakeholders through complex planning and implementation of initiatives
Stong written and verbal communication skills
Strong presentation skills
Strong project management skills
Must be legally authorized to work in the United States for any employer without sponsorship
Successful completion of interview required to meet job qualification
Reliable, punctual attendance is an essential function of the position

MBA/Masters Degree
Lean Six Sigma Green Belt
5+ years of work experience
Experience working with Airport Operations or in groups related to Airport Operations
Strategic Portfolio / Project management principles
Comfortable with financial or business case ownership / oversight

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