eBay is a global commerce leader that allows you to shape how the world buys, sells, and gives. You’ll be part of a work culture that’s been genuinely committed to diversity and inclusion since its founding more than 20 years ago. Here, you can just be yourself, do your best work, and have a meaningful impact on people across the globe. We are looking for people with drive, ideas, and a passion for helping small businesses succeed to help shape the future of eBay—does this sound like you? If so, we’d love to talk to you.
About the team:
At the core of everything we do, we ensure that eBay’s customers are front-and-center in all our strategic decisions and that we execute our plans with our customers as our most important priority. The team is comprised of Global Customer Service (GCX), Global Trust, and Global Security and Resiliency organizations, and our Workplace Resources (WPR) function – responsible for eBay’s facilities around the world.
As a member of eBay’s Customer Service Technology (CSTech) team, the Business Systems Analyst (BSA)/ Product Manager will help define the strategy, priorities and road-map of support systems functionality for Global Customer Services and eBay Marketplaces related projects. You will work closely with GCX (Global Customer Experience) partners, eBay site product teams, CSTech teams, e.g., Product Development, Product Management, Quality Engineering, Knowledge Management, and Release Management), Training, and Consultants throughout the life-cycle of projects and large scale systems implementations. This role reports into the Sr. Manager, Payments & Marketplaces, CSTech.
You have proven expertise in:
Facilitation of requirement elicitation and solution design meetings to understand and collect product, business and technical needs.
Summarizing and communicating complex issues to a variety of audiences: technical, non-technical and executive personnel.
Flexibility and adaptability to fit the needs of the project, making progress despite ambiguity.
Understanding existing processes, but able define where new, different or abridged processes should be used.
Prioritizing and re-prioritizing projects, features, as events warrant.
Crafting multi-functional relationships.
Representing product needs and road-maps while managing relationships with potential vendors
Good background in business systems analysis and product management throughout the product development life cycle
+5 years of experience as a Business Systems Analyst, Product Manager or Product Owner.
Bachelors degree required
Proactive and willing to take initiative
Ability to work in a fast paced environment
E-commerce experience preferred
Ability to communicate verbally and in writing clearly and succinctly, complex design and technical issues, as well as business and product requirements.
Ability to understand and challenge technical proposals.
Ability to develop use cases and map out customer journeys.
Strong presentation and documentation skills.
Proven project management background with a focus on the product development life-cycle.
Experience with payment processing, authorization and settlement
Experience in one or more of the following areas is highly desirable: Retail, Payment Services, Account Management, Business Development, Work Force Management, Customer Service, Contact management (cases, routing, workflow).
We love creating opportunities for others by connecting people from widely diverse backgrounds, perspectives, and geographies. So, being diverse and inclusive isn’t just something we strive for, it is who we are, and part of what we do each and every single day. We want to ensure that as an employee, you feel eBay is a place where, no matter who you are, you feel safe, included, and that you have the opportunity to bring your unique self to work. To learn about our Diversity & Inclusion click here: https://www.ebayinc.com/our-company/diversity-inclusion/.